How do I book a property or room?
Do I need to book a whole property or can I book an individual room?
Does SHL require guarantors?
Yes, SHL requires the use of guarantors for all managed properties. Two UK-based guarantors are required for every tenant, the only exceptions are for tenants who pay in full or use an approved third-party guarantor service.
What is included in the rent?
“Services Included” contracts include the following services: Unlimited Fibre Broadband (subject to availability), TV License, Water, Responsive Maintenance (24/7), and easy-to-access reporting procedure via the website, Personal Property Manager / Team Member.
“Bills Included” contracts include all of the same services as above plus a utilities (gas and electric) allowance for the term of the tenancy.
Do you own the properties you advertise or are you an agent?
When do I have to pay my rent?
Your first rent payment funds must be received by 1st August or 14 days before your contract start date.
WE OFFER FLEXIBLE PAYMENT PLANS:
- 10 monthly payments to be paid on the 5th of the month (funds received)
- Termly – 6 weeks’ up-front rent paid by August 1st (funds received) and then 3 equal payments paid October 15th, January 15th and April 15th.
Is your internet service unlimited?
Can I smoke in the property or bring my pets?
Do you provide a cleaning service?
We can offer more monthly cleaning in addition to the mid-term cleans if you wish to book this extra service.
Is there car parking available?
Do students pay council tax?
If I decide to stay in my property for another year, can I leave my personal belongings in the property over the summer?
Is the use of a washing machine and dryer included within the rent?
Where do I pick up my key?
What is the period of the tenancy with Student Housing Lancaster?
Our Standard tenancy is 52 weeks with 4 weeks of FREE summer storage during the month of August. So you are only paying for 48 weeks (11 months).
What do I need to bring with me when I move in?
Please bring with you:
Personal effects (bedding, pillows, duvet, room mirror, pots/pans, cutlery, toilet rolls, food, bins for bedroom) General/ communal – as a household you will need to purchase: hoover/ vacuum, mop/ bucket, dustpan/ brush, iron/ ironing board, waste bins for kitchen/ bathroom, and a kettle and toaster (if required).
How Do I report an issue?
If you need anything fixed or replaced, the way to do this is by completing the report/repair form on our website: https://studenthousinglancaster.co.uk/tenants – contact us – report repair (using the “WE WILL FIX IT” button). Enabling all issues to be dealt with ASAP.
We have a helpful YouTube channel containing practical tips for you.
If you need to contact us about any other issues, please first send an email to firstname.lastname@example.org
What are your complaint procedures?
In the rare occasion that you feel that we have not done our best:
Email: email@example.com (For the attention of the Director)
Complaints are dealt with on an individual basis.
* It can take up to 28 working days for a response